About this role
Overview
At Porter, we blend our expertise in interior design and hospitality to create spaces and experiences that add joy and purpose to everyday life. We offer design and procurement services to businesses, and also design and operate a growing list of our own hospitality businesses. At the heart of our business is our flagship location in downtown Seattle, The Shop: an all-day café where we host events, offer space for meetings and private gatherings, and sell a curated selection of sundries, gifts and home goods. The Shop is where we connect with our community and actively refine what it looks like to take care of our guests, from the design of inspiring, inclusive spaces to the experiences we create within them.
We take great pride in our work, not only because of the output, but because of the way we do it: with radical hospitality. At its core, radical hospitality means approaching our work through the lens of how we make people feel, including our guests, our team, and ourselves. It's what we want to be remembered for, and operates as a guidepost for everything we do.
Location: 1888 Century Park
Shift: Day Shift
Position Summary
The Cafe Manager will serve as the on-site operational leader for Demo, Porter Hospitality’s Los Angeles coffee shop. This role is responsible for leading daily cafe operations, upholding Porter service and brand standards, and creating a warm, polished guest experience rooted in radical hospitality.
The Cafe Manager oversees coffee and beverage execution, light food service, team leadership, ordering, inventory, labor, cleanliness, cash handling, and daily financial performance. This person is hands-on, visible on the floor, and accountable for building a prepared, engaged team while ensuring consistent execution and approachable, high-quality experiences.
Essential Functions
To perform this job successfully, the Café Manager must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Serve as a daily point of contact for cafe operational needs, escalating facility, organizational, or business concerns to leadership as needed. Support and supervise team members during daily service, assisting with training, coaching, and adherence to Porter standards. Assist across floor, barista, light food service, and retail needs while monitoring guest experience, team performance, and health and safety standards. Work the floor across scheduled positions and shifts, supporting front-of-house operations and general back-of-house needs as required. Work alongside the team to support consistent execution of Coffee, Food, Beverage, and Retail programs. Support ordering, inventory, storage organization, and product rotation to maintain par levels and reduce waste. Complete and validate opening and closing procedures, including cleaning, cash handling, delegation, and daily operational checklists. Promote a culture of positivity, accountability, teamwork, and radical hospitality with the cafe team and Porter Hospitality as a whole. Support excellent hospitality by helping deliver high-quality products and maintaining a safe, clean, and welcoming environment. Ensure products, service, and daily execution meet Porter’s Radical Hospitality Standards and location expectations. Uphold company policies and procedures while learning and supporting required workplace, co-working, POS, and technology platforms. Support scheduling, labor awareness, inventory accuracy, and daily sales reporting, while partnering with leadership on forecasting, payroll, COGS, and financial performance.
Knowledge, Skills, and Abilities
Excellent oral and written communication and organizational skills. Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers. Professional demeanor and appearance with ability to handle confidential issues with discretion. Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance. Knowledge of coffee, NA beverages. Experience in ordering, inventory management. Excellent interpersonal communication skills, problem solving skills and organizational ability. Passion for creating and personalizing guest experiences via radical hospitality. Flexible schedule. Desire for growth in multi-faceted, ever-evolving design and retail company. Ability to work under pressure and to prioritize workload, adapt to changing priorities, and meet aggressive deadlines. Knowledge of Microsoft Office programs with ability to learn in house programs.
Education/Experience
Minimum of 3 years’ experience in food service/catering or equivalent combination of education and experience. Previous experience as a Manager, preferred.
Employee Benefits:
15 days of PTO 9 Paid holidays Medical/Dental/Vision Insurance 401k + Employer Match Paid Parental Leave Wellness App with reimbursement of up to $500 per year Profit Sharing
Working Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise. Nature of work may require time spent out of the office; reliable transportation required. Periodically works outside and may work around moving objects, dust, and dirt.
If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!
The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications.
Compensation Range:$75,000—$85,000 USD