AVL Maroc SARL AU offers a job in Morocco (MA) as <h1 style="color:#092332;font-size:30.0pt;line-height:35.0pt">Data Analyst & SW developer (JIRA Admin)</h1> <h2 style="color:#092332;font-size:18.0pt;line-height:26.0pt"></h2> YOUR RESPONSIBILITIES: Jira Administration • Administer and maintain Jira projects, workflows, schemes, screens, permissions, and custom fields. • Manage user accounts, groups, roles, and access rights. • Configure and optimize Jira workflows, including validators, conditions, and post functions. • Ensure platform stability, performance, and compliance with best practices. • Support the implementation and maintenance of Jira governance standards. Automation & Tool Configuration • Develop and maintain automations using native Jira Automation and ScriptRunner. • Configure and manage Jira Marketplace applications such as ScriptRunner, Xray, BigPicture, and similar tools. • Identify opportunities to improve processes through automation and workflow optimization. • Participate in testing and deployment of new Jira functionalities. Client Support & Service Management • Act as the first point of contact for client and user requests related to Jira. • Analyze, troubleshoot, and resolve support tickets within agreed service levels. • Follow up proactively with users and clients to ensure issue resolution and satisfaction. • Provide guidance and training to end users on Jira functionalities and best practices. • Maintain clear communication with clients regarding incidents, requests, and enhancements. Continuous Improvement • Identify recurring issues and propose sustainable solutions. • Create and maintain technical documentation, user guides, and knowledge articles. • Contribute to the evolution of the Jira platform and related processes. • Work closely with project teams to understand business needs and translate them into Jira solutions. YOUR PROFILE: We are looking for a candidate who: • Enjoys interacting with clients and helping users solve problems. • Demonstrates excellent responsiveness and a strong service-oriented mindset. • Is comfortable managing support tickets and handling requests in a structured manner. • Can work autonomously while maintaining clear communication with stakeholders. • Has previous experience in an administrative, support, service desk, application support, or Jira administration role. • Shows initiative in improving processes and user experience. • Is reliable, reactive, and capable of handling urgent requests when required. Required Skills Technical Skills • Experience administering Jira projects, workflows, permissions, and configurations. • Knowledge of Jira Automation and workflow customization. • Familiarity with ScriptRunner or willingness to learn quickly. • Experience with Jira Marketplace applications is a plus (Xray, BigPicture, Insight/Assets, etc.). • Understanding of ticket management and support processes. Soft Skills • Strong communication skills in English (written and verbal). • Excellent customer service and client-facing abilities. • Strong problem-solving and analytical skills. • Highly organized with strong attention to detail. • Ability to manage multiple priorities and work independently. • Proactive mindset with a strong sense of ownership. • Curiosity and eagerness to learn new tools and technologies. Preferred Qualifications • Experience with Atlassian products (Jira, Confluence, Jira Service Management). • Experience in Application Support, Service Desk, or Tool Administration. • Knowledge of Agile/Scrum methodologies. • Experience working directly with international clients. • Basic understanding of scripting or automation concepts. WE OFFER : <ul> <li>Smooth Onboarding: Our technical and personal onboarding concept will help you transition easily.</li> <li>Career Development: Opportunities for growth and advancement within the company, including mentorship and training programs tailored to your goals.</li> <li>Flexible Working Arrangements: Options for mobile working and flexible hours to support a healthy work-life balance.</li> <li>Collaborative Environment: A culture that encourages open communication, teamwork, and innovative thinking.</li> <li>Community Connection: Regular employee events and activities that foster camaraderie and strengthen team bonds.</li> <li>Recognition and Support: A commitment to recognizing your contributions and providing the support you need to thrive.</li> </ul> Be part of our pioneering work– together with our customers we shape the future of mobility! If you have these qualifications and are looking for a new challenge, we encourage you to apply to discuss it further!

Data Analyst & SW developer (JIRA Admin) (Sala Al Jadida, MA) @ AVL List GmbH

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