About this role
<p><img id="photoDetail" src="https://www.discovery.co.za/gallery/template-resources/banners/general/smartpeople-recruit.jpg" style="width:1250.0px;height:301.0px"></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:18.0pt">Discovery Health</span></strong></p> <h1 style="margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><strong><span style="font-size:16.0pt">Pre-authorisations Service Consultant </span></strong></h1> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:20.0pt">About Discovery </span></strong></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.</span></p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:20.0pt">Key Purpose</span></strong></p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.</p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding</p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:20.0pt">Areas of responsibility may include but not limited to:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Confirming benefits according to set protocols and funding rules</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Accurately obtaining and capturing information to confirm correct funding</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Servicing key stakeholders in a customer centric way to ensure that we live by our service principles</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood</li> <li style="margin:6.0pt 0.0in 3.0pt 0.0px;font-size:11.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-size:10.0pt;font-family:'Open Sans', sans-serif">Achieving and exceeding key performance metrics relating to service delivery</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Keeping abreast of continuous process, product updates and digital tools</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Dealing with multiple interactions</li> <li style="margin:6.0pt 0.0in 3.0pt 0.0px;font-size:11.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-size:10.0pt;font-family:'Open Sans', sans-serif">Consistently utilizing all servicing tools available</span></li> </ul> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:20.0pt">Competencies and Skills</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Following instruction and procedures (Self-development)</li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Analysing (Managing Complexity)</li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Learning and Researching (Nimble Learning)</li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Presenting and communicating information (Communicating effectively)</li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Delivering results and meeting customer expectations (Customer focus)</li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Deciding and initiating action (Decision Quality)</li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Working with people (Collaborating)</li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Writing and reporting (Communicating effectively)</li> </ul> <p style="line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:20.0pt">Personal Attribute and Skills:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Customer Centric</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Knowledge of Anatomy and Physiology</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#505150">Time Management</span></li> </ul> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:20.0pt">Education and Experience</span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong>Education: </strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#505150">Matric</span></li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#505150">South African accredited Clinical qualification</span></li> </ul> <p style="line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong> </strong></p> <p style="line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong>Knowledge:</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#505150">Anatomy and Physiology </span></li> </ul> <p style="line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="margin:0.0in;line-height:normal;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong>Experience </strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#505150">At least 6 months working experience in a customer services or clinical environment</span></li> </ul> <p style="line-height:normal;margin:0.0in 0.0in 0.0in 0.5in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><strong><span style="font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Employment Equity </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans', sans-serif;color:#6d6e71">The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</span></p><p>EMPLOYMENT EQUITY <br> <br> The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</p>