<img id="photoDetail" src="https://www.discovery.co.za/gallery/template-resources/banners/general/smartpeople-recruit.jpg" style="width:1250.0px;height:301.0px"> Discovery Health <h1 style="margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal">Discovery Health Global - Service Consultant (Portuguese Speaking)</h1> About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About The Discovery Africa Team Discovery Africa is a subsidiary of Discovery Health and strategically extends Discovery’s reach through delivery in key business activities: Provision of Health insurance products underpinned by Vitality and Shared value principles, targeting growth across the African continent. Products are currently sold in: DRC, Mozambique, Kenya, Zambia, Ghana, Nigeria and Tanzania. Third Party Administration services provided to global, multi-national insurance organisations. Coverage extends to all countries on the African continent (except CAR and Guinea Bissau) 24/7 Medical assistance to inbound travellers to South Africa and outbound travellers to the rest of the world. This includes Discovery Health members covered under the international travel benefit (ITB). By applying for this role, you are consenting to be placed in our Talent Pool for future recruitment, should we have met our recruitment numbers. What is a Talent Pool? In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available. What does this mean for you? It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff. You will remain as an active candidate on our database and we will update you on progress on a monthly basis. Key Purpose To drive an end to end customer service experience by: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.</li> </ul> Areas of responsibility may include but not limited to <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Dealing with all queries through to resolution</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Keeping client up to date with their queries</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Ensuring excellent quality service to all members</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Completing administrative and repetitive tasks</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Logging of all queries and routing all enquiries to correct departments</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Working on Africa Health Insurance systems</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Keep up to date with policy and product changes</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Assisting with written correspondence where necessary</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Driving the values of first-time resolution on all interactions</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Applying logic in all circumstance</li> </ul> Personal Attributes and Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Presenting and communicating information</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Delivering results and meeting customer expectations</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Deciding and initiating action</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Following instructions and procedures</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Adhering to principles and values</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Persuading and influencing</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Analyzing</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Coping with pressure and setbacks</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Able to work between shifts allocated</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">All Africa Health Insurance product and benefit knowledge</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Africa Health Insurance Systems</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Time Management</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Verbal and written communication</li> </ul> Education and Experience <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Matric</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Basic MS Office Knowledge</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Minimum of 12 months customer service experience</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Minimum of 12 months inbound call centre experience in a customer service environment</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Ability to speak to Portuguese</li> </ul>EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Talent Pool: DHG - Service Consultant (Portuguese Speaking) (Sandton - 1 Discovery Place, GP, ZA, 2196) @ Discovery

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