About this role
<p> </p> <p style="text-align:center"><span style="text-decoration:underline;font-family:arial, helvetica, sans-serif"><strong><span>This i</span><span>s an onsite position requiring the team member to be onsite 5 days a week </span> </strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Who We Are:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. </span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H4> </div><div><ul> <li style="text-align:justify;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span>In this role, you will manage, coordinate and administer the site customer compliance program: customer audits, complaints, projects and initiatives for continuous improvements and customer specifications. </span></span></li> <li style="text-align:justify;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span>Manage and support internal projects and ensure compliance with cGMP, applicable ISO requirements and company policies and procedures.</span><span> </span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><ul> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Manage and support internal and external customer audits </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Manage the customer complaint process, review/approve (where required) complaint reports to ensure investigations are complete and thorough and customer response letters are adequate </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Analyze data and provide reports and recommendations to management for continuous improvements </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Oversee Supplier Relationship Management (SRM) meetings with customers </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Manage and oversee internal and external customer projects/initiatives </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Review/approve customer specifications </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Manages cross functional team to that interfaces with internal and external customers . </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Exhibits regular, reliable, punctual and predictable attendance</span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Prepare weekly, monthly, and quarterly reports to trend quality performance </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Other duties as assigned based on business needs </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Ensure adherence to corporate Quality System requirements</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><ul> <li style="text-align:justify;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Bachelor’s degree in science, engineering or related field or associate’s degree with relative experience preferred or equivalent work experience</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Work Experience</b></H2> </div><div><div> <div> <ul style="list-style-type:disc"> <li> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><span>Minimum 3 years of progressive experience</span><span> </span><span>in Quality Assurance, Quality Control, or cGMP environment</span><span> </span></span></p> </li> </ul> </div> </div> <div> <div style="text-align:justify"> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>At least 1 year experience in managing others preferred</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><span>At least 1 year experience in a customer-facing role preferred</span><span> </span></span></p> </li> </ul> </div> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Knowledge, Skills and Abilities</b></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Previous employment within the pharmaceutical, Health Care or Food/Beverage manufacturing industry preferred </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in;text-align:justify" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Understanding of working Quality Management System (QMS) preferred but not required. </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in;text-align:justify" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience with customer interface and meeting customer expectations </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in;text-align:justify" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience with ISO 9001, 15378, cGMPs requirements </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in;text-align:justify" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Working familiarity with Project Management tools and Quality Risk Management </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in;text-align:justify" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in;text-align:justify" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support and contribute to Lean Sigma programs and activities towards delivery of the set target </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in;text-align:justify" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Able to comply with the company’s safety policy at all times </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Able to comply with the company’s quality policy at all times. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Travel Requirements</b></H2> </div><div><div>5%: Up to 13 business days per year</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></H2> </div><div><div>Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Requirements</b></H2> </div><div><ul> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;background-color:white;font-family:arial, helvetica, sans-serif">Ability to learn, understand, and remember normal tasks.</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;background-color:white;font-family:arial, helvetica, sans-serif">Ability to hear, speak, and understand conversation in English in a normal tone of voice.</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;background-color:white;font-family:arial, helvetica, sans-serif">Ability to see and read letters, numbers, characters, or symbols and identify colors.</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;background-color:white;font-family:arial, helvetica, sans-serif">Must maintain the ability to work well with others in a variety of situations. </span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;background-color:white;font-family:arial, helvetica, sans-serif">Must be able to multi-task, work under time constraints, problem solve, and prioritize. </span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;background-color:white;font-family:arial, helvetica, sans-serif">Must also be able to maintain confidentiality and resolve conflicts appropriately for role.</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;background-color:white;font-family:arial, helvetica, sans-serif">Ability to make independent and sound judgments.</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;background-color:white">Read and interpret data, information and documents</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;background-color:white">Analyze and solve simple to complex problems</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;background-color:white">Observe and interpret situations and offer guidance.</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;background-color:white">Learn and apply new information or new skills</span></li> <li style="line-height:normal;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-align:justify"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;background-color:white">Work under deadlines with constant interruptions</span></li> </ul></div></div></div><p><span style="color:white">#LI-DJ1 #LI-ONSITE</span></p> <p>West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to <a href="mailto:[email protected]">[email protected]</a>. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.</p>