About this role
<div> <p><span>Magellan is a Management Consulting and Technology Group.</span><span> </span></p> </div> <div> <p><span>Our mission is to support SMEs, mid-caps, large corporations and public organizations throughout their strategic, technological and operational transformations.</span><span> </span></p> </div><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The opportunity</b></H2> </div><div><p style="margin:12.0pt 0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>Magellan transforms customer relations with generative AI.</strong></span></p> <p style="margin:12.0pt 0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:arial, helvetica, sans-serif">Multi-agent architectures are no longer science fiction: they already handle millions of customer interactions (voice, email, chat, social media), automatically processing simple cases and intelligently escalating complex ones to human advisors.</span></p> <p style="margin:12.0pt 0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:arial, helvetica, sans-serif"> In this fast-moving environment, We are expanding our Agentic AI platform to fully integrate voice, chat, and orchestration capabilities into our CCaaS solution. The ambition is clear: build a truly unified, AI-native contact center that elevates both customer experience and agent productivity, while positioning us at the forefront of the next wave of customer engagement.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Day-to-day responsibilities</b></H2> </div><div><ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You contribute to the full development and maintenance lifecycle of our Agentic Platform, actively participating in project delivery phases.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You specify, design, and develop APIs and Web services, while writing and maintaining robust unit and functional tests.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You identify, challenge, and analyze both functional and technical requirements to deliver value-driven solutions.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You work on a microservices-based architecture deployed on our Sovereign Cloud or on the Google Cloud Platform, leveraging a modern and diverse tech stack — Java/ Kotlin, Angular, Spring, Docker, Kubernetes, and more — within a cutting-edge engineering environment built on Clean Architecture, design patterns, and dependency injection.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You apply engineering best practices: code reviews, merge requests, automated testing, and continuous integration (GitLab CI).</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You build and extend the harness of our AI Agent, enhancing state-of-the-art LLMs with custom capabilities (connectors, RAG) to deliver high-quality support powered by internal knowledge base.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You drive continuous improvement of our processes through an SRE-oriented approach, industrializing and scaling the solution.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Who are we looking for</b></H2> </div><div><p style="margin:12.0pt 0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif">We are looking for people capable of driving positive change, moving forward, and showing the way — passionate individuals with a positive attitude and a thirst to learn and progress. In practice, this means:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You have a global vision and end-to-end technical understanding of an IT service: application, underlying infrastructure, and related dependencies.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You have solid knowledge of Cloud computing and a strong sensitivity to DevOps and FinOps practices.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You have hands-on experience with Agentic technologies, prompt engineering, or harness engineering.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You demonstrate initiative, proactivity, rigor, and autonomy within your area of responsibility.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You are curious and value teamwork and customer service.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You are motivated and passionate about the Agentic revolution.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You thrive in a diverse and challenging technical environment.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">You are fluent in spoken and written English.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">Vous bénéficierez d’un large panel d’avantages, notamment :</span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Primes annuelles (fin d'année, vacances, participation et intéressement)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">32 jours de congés payés</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Prise en charge transport en commun à hauteur de 50%</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Comité d’entreprise très actif (Soirées, Voyages, Subventions culture et loisirs …) </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Participer à des évènements sportifs (Corporate Games, courses, …) </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Accord de télétravail </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Restaurant d'entreprise subventionné </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Mutuelle et prévoyance </span></li> </ul></div></div></div><div> <p><strong><span>VISION IN ACTION</span><span>: </span> </strong><br><span>We help companies and public organizations to:</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Define the operating, business and technological models that will respond to the changes in their sector and activity in the long term</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Implement new business and IT organisations & their associated processes</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Deploy or create the technologies best suited to their new strategic and organizational plan,</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Secure and operate their applications and systems over time.</span></p> </li> </ul> </div>