About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><u><b>Job Summary</b></u></H2> </div><div><p style="text-align:justify"><span style=""><span style="Arial', sans-serif">The Senior Collections Manager is responsible to oversee the credit and collections activities of an organization, managing the collection of outstanding invoices, enforcing company policies, and leading a team of collections staff to ensure efficient operations.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><u><b>Job Responsibilities 1</b></u></H2> </div><div><p style="text-align:justify"><span style=""><span style=""><span style="">Manage the collection of outstanding invoices, enforcing company policies, and ensuring efficient operations of the collections department.</span></span></span></p> <p style="text-align:justify"><span style=""><span style=""><span style="">Manage and lead a team of collections staff to ensure effective performance and adherence to company guidelines.</span></span></span></p> <p style="text-align:justify"><span style=""><span style=""><span style="">Ensure the implementation of strategies to increase the success rate of debt collections and minimize profit loss for the organization.</span></span></span></p> <p style="text-align:justify"><span style=""><span style=""><span style="">Establish and monitor department goals aligned with overall business objectives, analyzing data, and reporting to executive management.</span></span></span></p> <p style="text-align:justify"><span style=""><span style=""><span style="">Build and maintain strong relationships with clients to reduce delinquencies and prevent clients from discontinuing business.</span></span></span></p> <p style="text-align:justify"><span style=""><span style="Arial', sans-serif">Review and refine credit policies and procedures to ensure the smooth running of the collections department.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><u><b>Job Responsibilities 2</b></u></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Additional Responsibilities 3</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><u><b>Job Knowledge & Skills</b></u></H2> </div><div><p style="text-align:justify">Proven track record in managing collections, with deep knowledge of debt recovery processes and financial regulations.</p> <p style="text-align:justify">Strong ability to lead, mentor, and develop a team of collection agents, ensuring high performance and compliance.</p> <p style="text-align:justify">Excellent analytical skills to assess and improve collection strategies, utilizing data-driven insights for decision-making.</p> <p style="text-align:justify">Superior communication and negotiation skills to effectively interact with clients, stakeholders, and team members, ensuring smooth operations and conflict resolution.</p> <p style="text-align:justify">ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><u><b>Job Experience</b></u></H2> </div><div><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><u><b>Competencies</b></u></H2> </div><div><div>Agility</div><div>AI Fluency</div><div>Build High-Performing Teams</div><div>Cost Management L3</div><div>Credit & Collections L3</div><div>Debt Management L3</div><div>Direct Customer Interface L3</div><div>Leadership</div><div>Provide Direction</div><div>Quality</div><div>Records Management L3</div><div>Resilience</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><u><b>Education</b></u></H2> </div><div><div>Bachelor's Degree in Finance, Accounting, Economics, Pubic Administration or business administration, and other related field or any related field</div></div></div></div>