About this role
We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer.
This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian's Consumer Services product.
This is a high-impact role focused on enabling more customers to access and return to our product, ensuring they understand its value and become regular users. You'll lead a cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel.
What you'll deliver:
A smooth login and onboarding experience that maximises conversion and re-engagementA personalised Home experience that guides users to the most relevant features and drives deeper product engagementA roadmap to increase the number of new customers who sign up and view their credit score, including those who are new to country or without existing creditInitiatives to ensure re-engaged customers can access the product seamlesslyAdoption of cutting-edge capabilities that balance seamless access with fraud preventionA clear strategy to turn first-time users into loyal customers, particularly on the app Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environmentsStrong understanding of user onboarding, authentication flows, and personalisationData-driven – experience defining metrics, running experiments, interpreting data and using insights to inform decisionsPeople leadership experience – leading top performing teamsExperience working with cross-functional teams including engineering, design, and analyticsInfluence outcomes and foster collaboration across diverse teams and leadership levels including execs.Familiarity with fraud prevention technologies and balancing security with UX and commercial benefitsA passion for customer experience and driving meaningful engagement
We're building a diverse team, if you're passionate about solving real-world problems and creating intuitive, impactful experiences, we'd love to hear from you.
Benefits package includes:
Hybrid and flexible working - 40% working in the officeGreat compensation package and discretionary bonus planCore benefits include pension, bupa healthcare, sharesave scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: C/EB7
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