About this role
<p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Eras Medium ITC', sans-serif;color:black">John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.</span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Eras Medium ITC', sans-serif;color:black">JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.</span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">We invite applications from suitably qualified individuals for the post of <strong>Salesforce Administrator</strong>. The selected candidate will report to the <strong>Practice Manager</strong> <strong>– Client Services.</strong></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">.</H2> </div><div><p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:'Eras Medium ITC', sans-serif">The<strong> Salesforce Administrator </strong>will be responsible for:</span></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:'Eras Medium ITC', sans-serif"> </span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Performing day-to-day administration of the Salesforce platform including user management, roles, profiles, permission sets, sharing settings, and ensuring system availability, usability, and data integrity.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Handling user requests, incidents, and service tickets within agreed service levels while troubleshooting issues and coordinating resolutions or escalations when required.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Configuring and maintaining Salesforce components including custom objects, fields, record types, page layouts, validation rules, flows, approval processes, and Lightning components.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Supporting system enhancements, release activities, testing, deployment validation, and post-release support while identifying automation opportunities to improve efficiency.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Developing and maintaining reports, dashboards, and MIS for business teams while ensuring high standards of data quality through data cleansing, deduplication, imports, exports, and mass updates.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Working closely with business users and stakeholders to gather requirements, provide functional guidance, and support user adoption through training and documentation.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Conducting research and development on Salesforce features and platform capabilities while creating demo environments and solution demonstrations to support internal stakeholders and pre-sales discussions.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 8.0pt 24.0px;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">Maintaining system documentation, configuration logs, SOPs, and ensuring governance, audit compliance, and adherence to platform security and best practices.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">.</H2> </div><div><p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">The ideal candidate should possess:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">A minimum of 2 years of experience in Salesforce Administration or a similar CRM support role.</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">Hands-on experience in Salesforce configuration, user administration, reporting, dashboards, and data management.</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">Good working knowledge of Salesforce Lightning Experience and platform administration practices.</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">Experience in handling support requests, service tickets, and user issues in a structured service environment.</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">Familiarity with automation tools such as Salesforce Flow, approval processes, and validation rules.</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">Experience using data management tools such as Data Loader or equivalent utilities.</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">Strong analytical, troubleshooting, and communication skills with the ability to manage multiple tasks and priorities.</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif;color:black">Salesforce Administrator Certification and exposure to Sales Cloud, Service Cloud, integrations, or pre-sales demonstrations will be considered an added advantage<strong>.</strong></span></li> </ul></div></div></div><p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">If you’re up for the challenge, please send your resume to </span><a href="mailto:[email protected]"><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif">[email protected]</span></a><span style="font-size:10.0pt;line-height:115%;font-family:'Eras Medium ITC', sans-serif"> or Click on the advert to apply. Please state the position you’re interested in on the subject line of your email.</span></p>