About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><div>* Supports the Front Office Manager in overseeing daily operations and maintaining high standards.Reviews key room operation reports and ensures accuracy.</div> <div>* Has basic knowledge of all related departments (Housekeeping, Laundry, Recreation, Front Desk, etc.).</div> <div>* Ensures equipment is working and reports issues promptly.Makes sure staff have proper uniforms and supplies.</div> <div>* Understands night audit procedures and other key reports.Follows all policies and procedures.</div> <div>* Communicates expectations clearly and handles staff concerns.</div> <div>* Prepares staff schedules based on business needs and monitors attendance.</div> <div>* Assists with setting goals, budgets, and departmental plans.Monitors team performance, appearance, and training needs.</div> <div>* Ensures team members are knowledgeable about hotel services and local area.</div> <div>* Maintains good communication with all departments.Monitors staffing levels and supports recruitment, training, and development.</div> <div>* Supports revenue goals through room sales, upselling, and rate accuracy.</div> <div>* Manages expenses and supports financial targets.</div> <div>* Promotes a strong sales culture within the team.</div> <div>* Ensures guest satisfaction through feedback handling and service improvements.</div> <div>* Supports guest recognition programs and loyalty initiatives.</div> <div>* Acts as a role model for excellent guest service.</div> <div>* Handles guest complaints effectively and escalates when needed.</div> <div>* Reviews guest feedback and drives continuous improvement.</div> <div>* Ensures smooth daily operations, including staff scheduling.</div> <div>* Responds to social media feedback and maintains high response rates.</div> <div>* Follows Cinnamon brand standards.Complies with BCP, GDPR, and emergency procedures.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Person Specifications</H2> </div><div><ul> <li><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Minimum 2-3 years of experience in a role in the hospitality industry is required.</span></li> <li><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:black">A bachelor's degree or a diploma qualification in hospitality management, hotel management, or a related field is typically preferred.</span></li> <li><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Possess a pleasant personality with strong problem-solving skills, capacity to read situations and ability to respond accordingly. </span></li> <li><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Computer literacy</span></li> <li><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Effective communication skills both verbal and written in English.</span></li> <li><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Experience with Opera Cloud is a definite advantage. </span></li> </ul></div></div></div>