About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p>As Senior Director, EMEA Professional Services, you will lead NetApp’s EMEA Professional Services business with ownership of strategy, execution, and financial outcomes for a $100M+ services portfolio. Reporting to the VP/GM of Professional Services, you will lead an organization of over 150 professionals across the region. You will build on the strong foundation established in recent years and accelerate the shift to a services-led, outcome-led engagement model—expanding fee-based consulting and advisory that creates measurable customer outcomes, engages earlier in the lifecycle to shape solution direction, and drives profitable growth through increased attach and pull-through. The ideal candidate brings a consulting-led approach and strong commercial acumen to shape demand, quantify value, and convert executive advisory into funded engagements.</p> <p>Context & Opportunity:</p> <ul style="list-style-type:disc"> <li>Worldwide Professional Services has invested in global delivery capabilities, harmonized sales and delivery processes, and expanded the use of a Global Services Center model.</li> <li>In EMEA, Professional Services continues to evolve toward a consultative, outcome-led services model in close partnership with field sales.</li> <li>EMEA Managed Services is an established, growing part of the portfolio, complementing project-based and advisory services.</li> <li>The next phase is to scale a services-led consulting engine that engages earlier in the customer lifecycle to shape strategy, influence outcomes, and accelerate value realization.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><ul> <li>Own and lead the EMEA Professional Services business, including strategy, execution, and operating cadence to deliver profitable growth across bookings, revenue, and margin.</li> <li>Scale fee-based consulting and advisory services that engage before product decisions—shaping customer vision, accelerating adoption, and driving measurable outcomes.</li> <li>Partner with EMEA Sales and Solutions Engineering leadership to build services pipeline, create repeatable plays, and increase attach and pull-through through outcome-led services.</li> <li>Develop and evolve the services portfolio (offer definition, packaging, pricing, and value messaging) to reduce reliance on free/presales work and low-value, product-tied attached services.</li> <li>Lead a distributed organization of leaders, consultants, and delivery teams; coach talent, build succession, and foster a high-performance, inclusive culture.</li> <li>Ensure high-quality, predictable delivery through standardized methods, governance, and risk management; improve utilization, project performance, and customer satisfaction.</li> <li>Optimize the operating model across local delivery, partners, and global delivery centers; continuously improve processes and productivity.</li> <li>Lead executive discovery and advisory plays to define roadmaps, build value cases, and convert strategy discussions into funded, fee-based consulting that drives attach and pull-through.</li> <li>Represent Professional Services as a senior executive in key customer and partner engagements, including strategic account planning and executive briefings.</li> <li>Drive alignment with Worldwide Professional Services, Portfolio, and Operations teams to scale best practices and implement business improvements.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Qualifications</H2> </div><div><div> <div> <ul style="list-style-type:disc"> <li>15+ years of progressive leadership in Professional Services, Consulting, and/or Managed Services within enterprise technology (hybrid cloud, storage, data management, security, automation).</li> <li>Proven experience owning and growing a services P&L, including bookings, revenue recognition, margin, and cost management.</li> <li>Demonstrated success building and scaling fee-based consulting and advisory offerings and influencing customers at executive level.</li> <li>Strong partnership model with field sales: ability to build pipeline, establish services-led plays, and drive predictable commercial outcomes.</li> <li>Experience leading consulting and transformation engagements, including executive discovery, roadmap development, and driving adoption/value realization.</li> <li>Proven consultative selling to build pipeline and close fee-based advisory/consulting: shaping services-led plays, developing proposals/SOWs, and articulating ROI/value in partnership with Sales.</li> <li>Experience leading large, geographically distributed organizations (including senior leaders) and operating effectively in a matrixed, global environment.</li> <li>Excellent executive communication, negotiation, and customer-facing leadership skills.</li> <li>Strong operational discipline: forecasting, governance, delivery quality, risk management, and continuous improvement.</li> <li>Comfort working across partners and global delivery centers to scale capacity and standardize delivery.</li> </ul> </div> </div> <div> <div> </div> </div></div></div></div>