About this role
Job Opportunity Job ID: 52911 Positions Location: Carson City, MI Job Description General Purpose of Job: Description: Positions Location: Carson City, MI
Job Description
General Purpose of Job: Process, coordinate, and schedule patient referrals and follow up appointments. Provide support and perform a variety of secretarial/administrative tasks for the department. Responsible for creating an experienced based service by greeting every patient using AIDET while performing check in/check out duties. Responsible for accurately gathering pertinent patient information and patient preferences during the scheduling and registration process. Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. • • Process and schedule patient appointments including oncology and non-oncology infusions, injections, and provider appointments. • Display a high level of organization and is capable of effective and efficient task prioritization. • Greet and check in patients; provide information and assistance as needed in person and by phone; refers individuals to appropriate personnel. • Obtain patient’s demographics, medical, and insurance information and records information; obtains insurance authorization, co-pays, co-insurance, deductibles, out of pocket expenses, and number of allowed visits. • Collect all necessary information needed for proper billing. • Assist patients and participants with completion of required paperwork; ensure accuracy and completeness of paperwork and enter information into EMR system. • Contact insurance companies regarding extensions and continuations of clinical services. • Working knowledge of diagnosis codes and treatment codes to obtain proper authorizations. • Type letters, correspondence, forms, reports, and other documents. Compiles and maintains department statistics; generates related reports. Performs other clerical related tasks i.e. copying and filing. • Establishes and maintains departmental records and files. • Attend staff meetings and in-services as assigned. • Answer all incoming, outgoing, and inter-hospital phone calls using AIDET. Relays information to proper team members, takes messages, answers all patient and team member inquiries. Documents appropriately in EPIC. • Handle confidential information daily and maintains HIPPA compliance. • Order office supplies for department.
Job Requirements General Requirements • BLS certification • Professional certification preferred Work Experience • Minimum of two years of advanced secretarial training and/or experience • Minimum of 6 months experience with EPIC scheduling applications within the past year • Coursework/training in office management, business or related fields preferred • Secretarial/administrative experience in a medical related field preferred • Customer service experience and Medical Terminology preferred Education • High school diploma or GED Specialized Knowledge and Skills • Self-discipline, excellent communication skills, a high degree of personal motivation and team work skills • History of outstanding customer service skills • Ability to prioritize and demonstrate the ability to handle multiple priorities • Strong attention to details • History that exhibits outstanding dependability and ability to work independently • Proficient in medical terminology • Proficient in using multi-line phone system • Working knowledge of office and registration procedures • Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to all levels of staff, patients, families, and others. Presents self in a warm, professional and caring manner • Demonstrates professional appearance • Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and handle information of a confidential nature • Typing speed of 35-45 wpm. Preferred.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. #LI-MA1 Job Family Administrative/Clerical Requirements: Shift Days Degree Type / Education Level High School / GED Status Part-time Non-Benefit Eligible Facility Sparrow Carson City Experience Level New Grad