About this role
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking an experienced EHR Systems Manager (PointClickCare) to take ownership of the PointClickCare (PCC) platform across a growing multi-facility healthcare organisation. This is a senior, hands-on systems leadership role, responsible for optimisation, configuration, integrations, training oversight, and EHR-driven operational outcomes. While this role does not manage a large team, it carries full platform ownership and executive-level accountability.
PLEASE NOTE:
Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings). Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.Work Environment: Fully remote.
Job Responsibilities (not limited to):
EHR Ownership & Strategy
Act as the primary PointClickCare subject matter expert across all facilitiesOwn system performance, optimisation, configuration, and usabilityTranslate clinical, operational, and compliance requirements into effective EHR solutionsPartner with executive leadership on EHR strategy, scalability, and roadmap planningSystem Optimisation & Configuration
Configure and maintain PCC templates, workflows, permissions, order sets, and user rolesOptimise documentation to support PDPM, MDS, Quality Measures, and reimbursement accuracyIdentify inefficiencies and implement system improvements proactivelyResolve system issues, data integrity problems, and workflow gapsProjects & Implementations
Lead PCC implementations, upgrades, integrations, and new-facility onboardingManage multiple concurrent EHR initiatives, timelines, and prioritiesCoordinate data clean-up, standardisation, and governance initiativesAct as primary liaison with PointClickCare and third-party vendorsTraining, Enablement & Support
Oversee EHR onboarding and ongoing training for clinical and administrative usersDevelop and maintain EHR policies, SOPs, and best-practice documentationServe as escalation point for complex system and workflow issuesCompliance & Security
Ensure EHR usage aligns with CMS, HIPAA, and regulatory requirementsSupport audits, surveys, and compliance investigationsMaintain role-based access controls and data security standardsRequirements
Advanced, hands-on PointClickCare experience (essential)3–5+ years in EHR / EMR systems management or leadershipExperience in SNF / LTC / ALF healthcare environmentsProven experience leading EHR implementations or multi-facility optimisationStrong stakeholder communication and project ownership capability
Advantageous / Bonus Requirements (Not essential)Clinical background (RN, LPN, CNA, or similar)Experience with PDPM, MDS, Quality MeasuresIntegration experience (billing, pharmacy, therapy platforms)Project management experience or certification
What this role is NOT:X HelpdeskX Junior AdministratorX Ticket-only support
If you are not contacted within 14 working days, please consider your application unsuccessful.