IT Site Lead @ Actalent

Job Title: IT Site Lead Job DescriptionThe IT Site Lead is responsible for the end-to-end delivery of IT services across designated sites. This role ensures a high-quality user experience, reliable site operations, and proactive issue resolution. As the primary local IT point of contact, the IT Site Lead works closely with regional and global IT teams to deliver consistent, business-aligned services. The role requires strong technical expertise, operational discipline, and the ability to operate confidently in a manufacturing and secure environment while delivering excellent end-user experiences.Responsibilities • Own and manage all site IT operations, including end-user support, workplace technology, and local infrastructure coordination. • Deliver strong user experiences through responsive, professional, and proactive support. • Identify recurring issues, perform root cause analysis, and drive preventive improvements. • Collaborate across IT teams, business stakeholders, and vendors to ensure smooth service delivery. • Ensure adherence to IT processes (incident, request, change, problem, asset management). • Use ServiceNow ITSM or equivalent tools to manage and track work. • Maintain accurate CMDB and asset management data across the device lifecycle. • Use service metrics and operational data to prioritize work and drive continuous improvement. • Support site initiatives, onboarding, executive/VIP support, and key business events. Essential Skills • Experience in IT site support, workplace services, or service delivery. • Strong communication and stakeholder engagement skills. • Hands-on experience with ITSM tools (e.g., ServiceNow), CMDB, and asset management. • Broad technical knowledge of end-user computing and site IT operations. • Proven ability to proactively identify and resolve issues. • Comfortable working with data, metrics, and structured processes. • Working knowledge of Networking and Connectivity to support the site autonomously. • Minimum 5 years hands-on IT experience (7+ years preferred). • Experience with Windows and Microsoft environments. • Experience imaging computers. • Working experience with ticketing tools (preferably ServiceNow) and troubleshooting (hardware/software). Additional Skills & Qualifications • Experience supporting manufacturing, engineering, lab, or operational sites with diverse user populations and technical environments. • Familiarity with ITIL-based service management practices. • Familiarity with Agile ways of working and Lean techniques of problem-solving. • Experience in conference room technology, collaboration tools, endpoint lifecycle management, and workplace service delivery. • Experience contributing to site projects, office moves, technology refreshes, or transformation initiatives. • Knowledge of cybersecurity, compliance, and operational risk considerations within site IT environments. Work EnvironmentThe work environment includes office, lab, and site environments, requiring frequent walking between buildings or work areas. The role involves lifting and transporting IT equipment up to approximately 25–40 lbs. Occasional bending, kneeling, crouching, or reaching is necessary to install, troubleshoot, or maintain equipment. The position may require work in data closets or server rooms, which may involve confined spaces and varying temperatures. The role demands visual acuity to read technical information, device screens, labels, and documentation. The IT Site Lead should be comfortable working for extended periods at a computer workstation and responding to on-site incidents quickly.Job Type & LocationThis is a Contract position based out of Victoria, BC. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Workplace TypeThis is a fully onsite position in Victoria,BC.

À propos d'Actalent

Actalent est un leader mondial dans les services d’ingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs initiatives d’ingénierie et de science grâce à l’accès à des experts spécialisés qui favorisent l’échelle, l’innovation et la rapidité de mise sur le marché. Avec un réseau de près de 20 000 consultants et 5 000 clients à travers les États-Unis, le Canada, l’Asie et l’Europe, Actalent dessert de nombreuses entreprises du Fortune 500. Nous sommes fiers d’être l’une des 500 meilleures firmes de conception de l’Engineering News-Record (ENR) pour nos services de conception en ingénierie et un lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les talents.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à [email protected] pour connaître d’autres options d’accommodement.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.