About this role
You will report to Experian Health, collaborate with the Regional Sales Director, and other teams to build trusting relationships with Experian Health clients, focus on ensuring overall satisfaction for assigned clients. You will manage all implemented products, monitoring client health, and identifying opportunities for account expansion.
You'll have opportunity to work on:
Client Business ReviewsWorkflow AssessmentsClient Transition ManagementCustomer Community Engagement (Client portal)Communication with Customer Success RepresentativesRevenue ManagementAccount Expansion and Product Usage MonitoringStrategic and Technical Account ManagementBest Practices RecommendationsClient Feedback CollectionAccount Profile ManagementPerformance Metrics Accountability Travel required, approximately 30% (based on client needs and evolving Experian Health plans)Familiar with the broad range of Experian Health products and services is beneficialBachelor's degree4+ years' experience in the Healthcare IT industry, Healthcare Revenue Cycle, in a similar role3+ years' experience in a Provider-based background is beneficial2+ years' experience with Salesforce is beneficialConceptual understanding and some use of Gen AI, Co Pilot, and GPT Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remoteFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.