About this role
The Decisioning Manager is a client-facing role responsible for ensuring the delivery, performance, and ongoing value of Experian's decisioning and software platforms for strategic clients. You will partner with account teams, solution engineers, product, and delivery teams to manage platform performance, client satisfaction, and expansion opportunities. You will be the primary point of contact for decisioning-related initiatives, governance, escalations, and roadmap alignment. You will play a critical part in strengthening long-term client partnerships and positioning Experian as a trusted advisor. You will report to the VP, Strategic Sales.
Client Partnership & Decisioning Ownership
Be the primary decisioning and software point of contact for assigned strategic clientsLead regular (monthly) client technical and decisioning reviews focused on platform performance, Service level agreements, roadmap alignment, and business outcomesBuild trusted relationships across multiple levels of the client organizationBe the first and ongoing point of contact for client escalations, overseeing issue management, communication, and resolutionProtect and expand core decisioning platforms by ensuring value realization and client satisfactionPlatform Delivery, Governance & Operations
Oversee decisioning platform implementations and post-production support to ensure delivery of client commitmentsEnsure client requirements are clearly defined and followed by solution engineering, delivery, and product teamsOperate as a liaison between clients, Solution Engineers, Delivery teams, Product, and EGOC to translate client needs into actionable outcomesMonitor platform performance and communicate potential service disruptionsManage client communications, root cause analyses, and periodic Service level agreement reviewsFacilitate completion of client technical questionnaires related to decisioning softwareLead model governance activities, including attributes documentation, updates, and approvalsFacilitate software audits and continuity of business planningStrategic Growth & Commercial Enablement
Partner with account teams to identify opportunities to expand existing decisioning and fraud solutions and uncover new revenue opportunitiesContribute to forecasting based on client activity, roadmap, and demandSupport accurate billing of services as a second line of defense in partnership with the account teamClient point of contact for technology transformation initiatives related to decisioning platformsCommunication, Enablement & Advocacy
Develop and maintain client communication plans post-deliveryFacilitate client training for Decisioning and Fraud solutionsCommunicate complex decisioning concepts to both technical and non-technical stakeholdersRepresent the voice of the customer internally to influence product and solution enhancements 7+ years experience managing enterprise decisioning, analytics, or software solutions in a client-facing roleExperience with decisioning platforms, data-driven models, fraud, and analytics solutionsExperience managing client environments and cross-functional teamsExperience leading client escalations, governance, and service management activitiesExperience protecting core revenue and supporting solution expansionBalance strategic planning with hands-on executionExperience with learning, influence, and leadership development Benefits/Perks:
Great compensation package and bonus planCore benefits including full medical, dental, vision, and matching 401KFully remote environmentFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysOur uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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