About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Key Responsibilities:
Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments. Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction. Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate. Maintain and update patient information in the Electronic Medical Record (EMR) system. Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps. Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery. Monitor patient progress through the care process and assist with follow-up coordination as needed. Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.
Requirements
At least 6 months BPO experience handling a Healthcare CampaignMust have experience with EMR (Electronic Medical Records)Excellent organizational and time management skills. Good verbal and written English skillsAbility to work independently and as part of a team.Detail-oriented with a strong commitment to accuracy and quality. Ability to adapt to evolving workflows and systemsWilling to work onsite in Shaw Blvd, Mandaluyong Amenable working night shift Benefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives