About this role
About the Role
The Senior Director of Tax Operations is a senior leadership role that transforms unemployment tax operations and leads high-impact payroll tax consulting services. You will reimagine end-to-end processes, modernize service delivery models, and position tax operations as a strategic differentiator within the employer services industry.
This is a dual-focus role that balances operational leadership with client-facing consulting oversight. You bring deep payroll and unemployment tax expertise, executive presence, and experience building scalable, high-performing teams. You will report to Experian's Managing Director, Payroll Tax Consulting. You will have limited travel, approximately 5%, or less.
What You'll Do
Lead Unemployment Tax Operations (Approximately 50%)
Provide strategic and operational leadership for the unemployment tax team delivering services under standard unemployment claims administration contracts.Oversee core unemployment tax activities, including:Review and routing of unemployment tax correspondenceAnalysis and validation of unemployment tax ratesExecute statutory election opportunitiesPrepare annual tax rate reports and projectionsReimagine and standardize end-to-end unemployment tax processes to improve efficiency, accuracy, and client experience.Partner with senior leaders on enterprise programs and complex client engagements.Ensure compliance, scalability, and service delivery across all unemployment tax services.Lead Payroll Tax Consulting (Approximately 50%)
Lead a team of payroll tax consultants, providing mentorship, and technical guidance.Be a pod leader, managing payroll tax consulting projects from initiation through completion.Review technical deliverables to ensure accuracy, quality, and regulatory compliance.Develop tailored project plans with care for client risks, needs, and objectives.Be a senior client advisor, maintaining relationships and addressing issues.Why You will Matter
You will help transform unemployment tax operations into a modern, value-driven service.You will help scale a growing payroll tax consulting practice by leading new consulting pods.You will directly influence client satisfaction, operational efficiency, and revenue growth.You will help position Experian as a market leader in employer tax services.What You'll Bring
Strategic mindset with the ability to translate vision into executionPeople leadership and talent development skillsCollaborative leadership styleAccountability and integrity Bachelor's degree in Accounting, Finance, Business, or a related field (or equivalent experience).10+ years of experience in payroll tax, unemployment tax, or employer tax services.Experience leading teams and managing complex, multi-phase projects.Deep technical knowledge of payroll tax consulting and unemployment tax compliance.Client-facing experience, including executive-level communication and relationship management.Experience leading process improvement and operational transformation.CPA, CPP, or other relevant professional certification.Experience in consulting, professional services, or project-based delivery environments.Experience scaling teams or service offerings to support growth.Familiarity with employer services platforms or strategic partnerships (e.g., payroll providers). Benefits/Perks:
Great compensation package and bonus plan.Core benefits including medical, dental, vision, and matching 401K.Flexible work environment, ability to work remote, hybrid or in-office.Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html.Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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