About this role
As Healthcare Support Analyst, you will:
Support current Claim SourceReview internal process, recommend and develop changes to improve systems efficiency, automation, and effectivenessDocument and communicate complex solutions to internal and external clients promptlyAssess project complexity and estimate development and implementation timeframeCommunicate status with team members, end-users and clients within client expectations including participating in regular client callsDevelop relationships with clients and service/sales teamPerform claims conversions from legacy to Claim Source either as lead or as a secondary analystMonitor accuracy and completeness of all assigned jobsProvide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additionsAnalyze customer data including performing optimizations and edit reviews with customersReview and evaluate payer notificationsCollaborate with internal and external groups to define process requirements for projectInterpret orders and selects appropriate tools to process ordersPerform software packaging dutiesPerform complex database tasks and maintenanceTrack change requests and high severity incidentsContribute to continuous improvements by identifying ways to optimize resourcesMaintain comprehensive project plans and schedulesHelp with team leadership roles and mentor new team membersYou will report to the Customer Support Director.
Bachelor's degree or equivalent experience2+ years experience in a computing environment. Previous hospital and physician billing experience is a plusExperience with 837 format and UB04/1500/ADA paper formsKnowledge of ICD10 diagnosis and procedure codesKnowledge of CPT-4 codesSkills using the Microsoft Office suite of productsBasic project management skills
Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote This is a remote position.