Network & System Support Officer @ National IT Board(NITB)

Education - - Bachelor’s degree in Computer Science, ICT, Network Engineering, or a relevant discipline from an HECrecognized university. - Associate level certification at CISCO or Huawei equipment is mandatory Experience- -2 Years for master’s degree -4 Years for bachelor’s degree Details- Provide first and second line remote technical support for desktops, laptops, printers, mobile devices, and network connectivity to Field Engineers and end users. Diagnose, troubleshoot, and resolve hardware, software, and network related issues with Field Engineers to ensure minimal downtime and seamless operations. Guide on site technicians through step by step troubleshooting, hardware replacement, and configuration tasks. Receive and analyze log files to identify root causes and create detailed action plans for resolution. Assist in the installation, configuration, and maintenance of operating systems, applications, and security updates to keep systems secure and up to date. Manage user accounts, access permissions, and system security controls to safeguard data and maintain compliance. Support IT infrastructure, including servers, cloud platforms, and VPN connectivity, ensuring reliable performance and availability. Document incidents, resolutions, and technical procedures to build a robust knowledge base for the team. Prepare Root Cause Analysis ,RCA, reports for recurring or critical issues. Provide feedback and escalate unresolved issues to internal teams or vendors for further investigation. Train and mentor engineers on troubleshooting techniques, tools, and best practices to enhance team capabilities. Share knowledge and updates on emerging technologies, tools, and company processes. Coordinate and oversee project tasks, ensuring alignment with timelines, deliverables, and client expectations. Collaborate with on-site teams, technical teams, clients, and vendors to support successful project outcomes. Maintain strong, professional, and positive relationships with clients by providing timely updates and clear communication. Prioritize and manage multiple open tickets and tasks, ensuring efficient issue handling and resolution. Location- Islamabad