About this role
Job summary
Join our Outpatient Administration team at Musgrove Park Hospital, an exciting role within our General Outpatients Team.
This is a fantastic opportunity to join our busy and supportive Outpatient Administration team at Musgrove Park Hospital. You will take responsibility for covering reception and supporting a variety of tasks across the department, with the flexibility to provide cross cover for colleagues during periods of absence to ensure continuity of service and patient care.
The role requires adherence to Trust policies and a commitment to upholding the Trust's values and standards in all aspects of your work.
Main duties of the job
The post holder is required to cover reception duties in Outpatient settings providing support to the clinical teams who see patients in that area. Tasks will include checking in of patients, collecting and updating patient demographics, assisting with patients checking in on automated systems, answering patient queries, preparing patient notes for clinic, scanning and verifying clinic correspondence, and booking of outpatient appointments. There will be an expectation to provide cross cover for colleagues during periods of absence.
The post holder is required to participate in team and Trust meetings as requested and adhere to Trust Policies and maintain the Trusts values and core standards.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
As a minimum GSCEs in English Language and Maths or functional skills
Experience Essential
Minimum 1 year office experience within last 5 years Evidence of prioritising workloads/good time management Proven experience of working well as part of a team
Desirable
Experience of working in a healthcare setting/previous experience of NHS administration processes Minimum 1 year office experience within last 5 years Experience of high volume contacts with patients/customers using the telephone Experience working on a reception meeting and greeting patients/customers
Additional Criteria Essential
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Must be able to communicate in English Language, both written and verbally appropriate Excellent communication skills, able to communicate effectively at all levels Ability to maintain good quality professional relationships even when dealing with contentious matters
Desirable
Knowledge of medical terminology Working knowledge of in-house hospital systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)