About this role
Job summary
Within Specialist Surgery, patient administration forms a critical foundation for the entire patient journey, ensuring that care is delivered in a timely, coordinated, and seamless manner. Robust administrative processes enable clinical teams to provide high-quality, safe, and effective care, while also contributing significantly to the overall patient experience.
Furthermore, effective and efficient patient administration is essential to strong operational management. By upholding high standards of data quality and ensuring the optimal use of theatrecapacity and resources, administrative functions support informed decision-making, enhance service performance, and contribute to the delivery of consistently high standards of care.
Main duties of the job
Role Purpose
The post holder will provide a professional, comprehensive, and efficient administrative service to support the effective functioning of the Specialist Surgery Department. This includes delivering a high-quality administrative service to the Specialist Surgery Theatre Booking team and ensuring that all administrative processes run smoothly and to a consistently high standard.
Key Responsibilities
Provide a full administrative service to the Theatre Booking team and associated Consultants, ensuring all tasks are completed accurately and within required timeframes.
Support the end-to-end management of patient pathways, ensuring all administrative actions comply with the Trust's Elective Access Policy.
Maintain high standards of data quality, ensuring patient information is accurate, up to date, and processed in a timely manner.
Contribute to the delivery of timely, safe, and well-coordinated patient care by ensuring administrative processes effectively support clinical and operational team
Code for internal use only: YBZ8W6S
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description Job responsibilities
Role Purpose
The post holder is responsible for monitoring and managing patient pathways to ensure timely access to treatment and compliance with national targets. This role provides a professional, comprehensive, and efficient administrative service to the Specialist Surgery Theatre Booking team and associated Consultants, supporting the delivery of safe, wellcoordinated patient care in line with the Trusts Elective Access Policy.
Key Responsibilities
Monitor access targets: Monitor the 18week Referral to Treatment (RTT) pathway and cancer access targets for patients awaiting treatment, identifying and escalating risks of breaches. Support PTL management: Assist the Team Leader and Patient Pathway Manager with the management and maintenance of the Diagnostic Patient Tracking List (PTL). Pathway coordination and intervention: Work closely with clinical and administrative staff across the service to ensure compliance with RTT and cancer access targets, proactively intervening to expedite appointments or surgery where required to prevent breaches. Customer care and representation: Demonstrate consistently high standards of customer care and act as an ambassador for patientcentred service across the Trust. Service improvement and project support: Support and contribute to ongoing and future service development projects, participating in continuous improvement activities to enhance the quality and efficiency of administrative processes. Duties and Outcomes
Maintain accurate, uptodate records and data to support performance reporting and operational decisionmaking. Produce regular reports and updates on RTT and cancer performance for the Patient Pathway Team Leader and Patient Pathway Manager. Coordinate with booking teams, clinical staff, and external providers to secure timely diagnostic tests, outpatient appointments, and theatre slots. Escalate capacity or scheduling issues promptly and follow agreed escalation pathways to mitigate patient harm and target breaches. Participate in audits, service reviews, and project workstreams aimed at improving patient flow and administrative efficiency. Performance Measures
Compliance with 18week RTT and cancer access targets. Accuracy and timeliness of PTL and patient pathway records. Reduction in avoidable breaches through timely interventions. Positive patient feedback and adherence to Trust customer care standards. Working Relationships
Reports to: Waiting List Team Leader / Patient Pathway Manager. Works closely with: Consultants, Theatre Booking team, Clinical Nurse Specialists, Outpatient Booking, Diagnostics, and wider administrative teams.
Person Specification
See below Essential
Understanding of inpatient processes Understanding of PTL Basic understanding of Trust values
Desirable
Knowledge of Revenue Cycle, EPR, Powerchart
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address John Radcliffe Hospital
West Wing Level LG1, Headley Way
Oxford
OX3 9DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)