About this role
As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We're doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curation
The Customer Success Manager, Financial Services Vertical will play an important role in EMS's commercial team managing client relationships such as banks, credit unions, and other financial institutions to manage and drive successful partnerships driving revenue across the business.
Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View productsWork with and support your assigned Account Director on a set of named strategic accounts to achieve growth.Responsibilities include client management, education, contract negotiation, and daily supportImportant metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfactionWork with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the businessCommunication with clients is frequent and includes weekly status calls with and occasional travel to client locations.Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines.Develop relationships across all client/prospect base and internal departments.Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.You will report to the Sales DirectorYou will be required to travel, approx. 25% Bachelor's Degree or equivalent experience5+ years sales/marketing experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account ManagerExperience managing portfolio of revenue between $5 - $15M+ annuallyExperience managing financial service clients such as: Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech.Experience using customer service skills to cultivate client relationshipsExperience managing a large project portfolio with varying levels of details Benefits/Perks:
Great compensation package and incentive plan.Core benefits including medical, dental, vision, and matching 401K.Flexible work environment, ability to work remote, hybrid or in-office.Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html.Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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