About this role
Senior Housekeeper-1Key Responsibilities:
• Clean assigned properties meticulously. • Supervise staff to maintain service quality. • Monitor and guide housekeepers in maintaining dress and grooming standards. • Address performance issues promptly and ensure seamless service. • Manage property set-ups, during-stay services, and departure cleaning. • Support and train new starters during their probation period, ensuring they are fully equipped to meet standards and expectations. • Liaise with other departments and external suppliers. • Ensure security protocols are followed by contractors and visitors. • Report maintenance issues and manage laundry and inventory processes. • Ensure any personal items left in properties are dealt with appropriately. • Responsible for placing food and supplies orders through the Housekeeping Office. • Assist with all client requests. • Maintain housekeeping equipment and place food orders as needed. Check deliveries to ensure quantity and quality are correct and report any discrepancies/quality issues. • Ensure all communication devices are functioning. • Uphold a strict code of conduct and confidentiality. • Comply with all Health and Safety regulations. • To be flexible with working a rotating shift including weekends and Bank Holidays. • Any tasks or responsibilities as requested by management within the scope of the position.
Knowledge and Skills:
• Able to speak and understand English (Essential) • Experience in professional housekeeping and ability to handle the physical demands of the role (Desirable) • Safe handling of hazardous chemicals training (Desirable) • NVQ Level 2 in Cleaning, valid UK driver's license (preferably manual) (Desirable) • Valid UK driver’s license, preferably manual (Desirable)