Monitoring, Evaluation, Accountability and Learning MANAGER @ MER

Monitoring, Evaluation, Accountability and Learning Manager – Syria

Location Damascus, Syria

Position Status Full-time / contingent upon funding

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps seeks to alleviate suffering, poverty, and oppression around the world. We recognize that instances of sudden change within a country or region are rare moments to enact significant, lasting change. Mercy Corps, with its global experience working in countries undergoing major transitions, brings knowledge, expertise, and strong management skills to position the agency as a partner of choice for progressive change in Syria. Mercy Corps has been operational in Syria since 2012 as a leading agency implementing triple nexus programming in one of the world's most complex humanitarian crises. Millions of Syrians remain displaced, essential services are degraded, and communities struggle with economic collapse, food insecurity, and limited access to healthcare, water, and protection services. At the same time, localized stability in some areas has created opportunities for early recovery and transition.

The Monitoring, evaluation, Accountability and Learning (MEAL) Unit plays a central role in informing robust program design and decision making, enhancing evidence collection and analysis and supporting programming standards, and overall accountability to participants.

General Position Summary

The MEAL Manager will provide critical and pro-active support to program teams and the Country Manager to help ensure the development of efficient and effective MEAL systems, embed learning, maintain accountability and support strong programme design and support the expansion of research.

The MEAL Manager will oversee MEL, IM and CARM field staff and lead on MEAL design approaches which help ensure the quality of Mercy Corps' work.

This includes:

• Supporting the Country Manager to manage strong engagement across MEL, CARM, IM, research and programme quality, with programme, finance, HR and operations teams.

• Providing strong support for the development of effective monitoring, learning and evaluation processes and systems including information management systems, providing support to programs during key project development and implementation moments, setting standards for program quality and impact through a variety of different techniques and approaches

• Modelling and undertaking key learning activities and processes that ensure that Mercy Corps and its staff have access to the best knowledge available as they develop and implement adaptive, high quality programmes.

• Helping to progress the Syria Strategy, its objectives, principles and cross cutting themes including integration, and its focus populations.

• Developing a credible and sound research approach that delivers useful and innovative evidence and knowledge.

• Modelling critical analysis and learning.

Essential Job Responsibilities

MANAGEMENT

• Line manage and supervise team members, ensuring their work is aligned and substantively contributing effectively towards the MC Syria strategy and the aims for the MEAL unit, that colleagues have access to training and support and that effective workflows and coordination are set up between the different individuals.

• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

• Hire, orient and lead team members as necessary.

• Facilitate a learning culture and model this by demonstrating their own adherence to learning.

EVIDENCE, LEARNING AND INFORMATION MANAGEMENT

• Lead on developing processes to support Mercy Corps teams to integrate cross-learning and ensure that lessons are used to inform required adaptation of activities and future design.

• Support teams to be able to use, critically analyse and request contextual knowledge both quantitative and qualitative using a broad range of sources including monitoring and evaluation information, After Action Reviews, data from the Crisis Analysis Team and the IM team to build out lessons learnt and to improve planning and decision making.

• Support the work of the Information Management Team to build forward looking, secure and utilisable information management systems for MC Syria. This will mean working with managers to ensure that programs use the necessary MEAL systems DQAs and tools, to inform and improve each individual program, as well as feed into the broader country-level MEAL system and country strategy. Accuracy and consistency

TECHNICAL QUALITY

• Support MEAL teams to provide substantive and sound input to proposals including design and on MEAL related activities and inputs, providing leadership on complex or challenging proposals. This will require being comfortable working across requirements of multiple funders and stakeholders and being able to embrace rapidly, and use, challenging concepts such as Value for Money, and ethics or new areas as identified within Mercy Corps or externally.

• Ensure that the MEAL unit provides MEAL support to program teams and partners, and develops efficient and effective MEAL systems which are ethically robust.

• Identify strategies and build or strengthen systems to facilitate greater efficiency in program management processes especially those related to MEAL, and advance programme quality initiatives including Project Management for Development (PMD Pro).

• Support a community for MEAL staff to provide them with technical advice and a support network. This includes providing/ensuring/leading:

• Oversight, leadership and training in the development of MEAL plans, IPTTs, Analysis Plans, SOPs, quantitative and qualitative tools (surveys, MSC, focus groups as well as non-standard approaches), routine monitoring tools and analysis and data visualization to enable programs to assess outcomes and impact.

• High quality work from external evaluators and contractors on activities including design, monitoring, evaluation, and research. Managing complicated procurement processes is included in this area.

PROGRAMS, GRANT AND PARTNER SUPPORT

• Provide support to MEAL teams and program teams at key programmatic moments, such as starting up new sectors, modalities, locations or partnership modalities.

• Establishes mechanisms and tools to facilitate greater efficiency in between partners, program, MEAL and information management.

• Work with the Grants and Programmes team to help design and review interventions.

RESEARCH

Mercy Corps is developing an approach to research that will be key to achieving the longer-term aims of the organisation as it develops the nature of its response in the Middle East. This research will provide directional learning, promote experimentation and develop MC's credibility in sound and ethical research. The MEAL Manager will be expected to:

• Support the Syria Country Manager and the Multi-Country Office Evidence and Learning Manager in promoting research and using the outputs of this stream of work for evidence-based design.

• Understand research methodologies and their limitations and share this knowledge.

• Promote a strong ethical approach to information collation across all approaches but particularly to challenging research topics.

• Have the ability to rapidly engage with research areas and think critically and purposefully about all aspects of the research process and its outputs.

CARM AND ACCOUNTABILITY TO PARTICIPANTS

The Community Accountability and Reporting Mechanism (CARM) provides channels for communities to complain and provide feedback about Mercy Corps' interventions, and for the organisation to respond and undertake appropriate actions. The MEAL Manager should expect to:

• Work with the Syria CARM team to continue improvements to reporting and response, enhance analysis and share learning.

• Support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.

• Proactively ensure that team members operate in a secure environment and are aware of policies.

SAFEGUARDING

• Actively learn about safeguarding and integrates it into your work including with external stakeholders and direct reports if applicable

• Practice the values of Mercy Corps as detailed in the Code of Conduct and safeguarding policies including respecting the dignity and well-being of community participants and fellow staff members

• Hold yourself accountable for making appropriate decisions that impact community members and team members

• Take responsibility for your personal and professional behavior

• Encourage openness, transparency and communication in their team; encourages team members to make any reports if they have any concerns using internal reporting mechanisms (i.e. Integrity Hotline, HR etc.)

• Demonstrate a high level of integrity and treats others with respect

Supervisory Responsibility

MEL, IM and CARM field staff.

Accountability

Reports Directly To: Country Manager, with a technical line to the Multi-Country Office Evidence and Learning Manager

Works Directly With: the Grants Team, Program Managers, Technical Advisors and support functions.

Knowledge and Experience

• BA/BSc. or equivalent in social science, management, international development, or other relevant field; MA/MSc in similar relevant fields preferred.

• 7-10 years of progressive experience and proven high level of competence in working in international settings, ideally in conflict-affected countries.

• 5 year direct experience in implementing MEAL Systems particularly remote monitoring, mobile data collection platforms and managing evaluations.

• Demonstrated success with program development and design, including conceptualizing and articulating programming ideas in concept notes and proposals.

• Strong knowledge of and experience with humanitarian and development programming.

• Strong leadership, communication, and project management skills.

• Ability and interest to work with a multi-ethnic team in a culturally appropriate manner.

• Willingness to work in a face-paced, fluid environment on multiple tasks.

• Ability to proficiently write in English and Arabic is essential.

Success Factors

A successful candidate will have the ability to work closely and flexibly with a diverse team of individuals in a highly intense and fluid work and security environment. They should be an experienced problem solver with a capacity to spark innovative approaches to MEAL and inspire groups to collaborate closely to deliver high-quality programs. S/he will have proven ability to learn quickly, take initiative, and be accountable for results. An ability to work independently and as part of a team, with curiosity about and sensitivity to new cultures, a desire and ability to learn and grow, both personally and professionally, and a great sense of humour would be ideal.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء

الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال

والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا

على ف ي الفاعلة الجهات بين المتبادل الإفصاح نظام حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم

ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل.

ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء

فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم

القوانين والعادات المحلية. والالتزام كور ميرسي بمنظمة الخاصة السلوك قواعد مدونة وقيم بسياسات في جميع الأوقات. كما

يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي .

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف،

يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([email protected]).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Job.sy.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to (([email protected]))

Personal Consent:

The organization collects your personal data for the purposes of managing the organization's recruitment related activities as well as for organizational planning purposes globally. Consequently, the organization may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

The organization is an international organization consisting of multiple affiliated companies in various countries. The organization has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside of the EU. All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given.

The organization participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant's previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to the organization collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.

Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam.

All official communication from Mercy Corps will come from an @mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels.

If you receive a suspicious job offer, please report it to us immediately.