About this role
Job Summary
The Discharge Lounge Concierge supports patients transitioning out of the hospital by providing a comfortable, organized, and supportive environment while they await transportation or final discharge arrangements. This role enhances the patient experience by offering hospitality, coordination, and communication services to ensure a smooth and positive discharge process.
Minimum Qualifications
• Education: High school diploma or equivalent required
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience:
• Customer service, hospitality, or healthcare experience preferred
• Licensure/Certification: None required (BLS may be preferred depending on organization)
• Skills & Abilities:
• Strong customer service and interpersonal skills
• Excellent communication and active listening abilities
• Ability to multitask and manage multiple patients at once
• Compassion, patience, and professionalism
• Basic computer skills and ability to document or track information
• Ability to work independently and as part of a team
What You'll Do
• Welcome and assist patients arriving in the discharge lounge
• Provide a comfortable, supportive environment for patients awaiting discharge
• Coordinate with nursing staff, care management, and transportation services
• Communicate updates regarding transportation, medications, or discharge timing
• Offer refreshments and basic comfort items (as appropriate)
• Monitor patient needs and escalate clinical concerns to appropriate staff
• Maintain cleanliness and organization of the discharge lounge area
• Track patient flow and assist with documentation or reporting as needed
What the Job is Really Like
• You'll be the last impression a patient has before leaving the hospital
• The role is a mix of customer service, coordination, and light patient support
• You'll interact with patients who may be tired, anxious, or eager to leave
• Timing and communication are critical—delays can impact patient satisfaction
• You'll juggle multiple patients at different stages of discharge
• While not clinical, you must be aware of patient needs and escalate concerns appropriately
• The pace can vary from calm to busy depending on discharge volume
Work Environment & Demands
• Hospital-based discharge lounge with frequent patient interaction
• Combination of standing, walking, and light administrative tasks
• Requires multitasking and attention to detail
• Fast-paced during peak discharge times
• Minimal exposure to clinical procedures, but presence in patient care environment
• Requires professionalism, empathy, and adaptability
What Success Looks Like
• Patients experience a smooth, comfortable, and well-coordinated discharge
• Communication between departments is clear and timely
• Patient wait times and confusion are minimized
• The discharge lounge is organized, clean, and welcoming
• Patients leave with a positive final impression of the hospital
• You demonstrate empathy, efficiency, and strong customer service
Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.