About this role
Customer Success Manager at Freshworks. Location: Boston, Massachusetts, United States. Role: managing relationships, driving adoption, analyzing data Requirements: 5+ years customer-facing experience in Customer Success/Consulting/Technical Account Management within SaaS; experience with Mid‑Market/Enterprise accounts, portfolio management, stakeholder engagement, data analysis, and executive communication. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English