About this role
CX Journey Manager at Nedbank. Location: Johannesburg, Gauteng, South Africa. Role: designing journeys, managing journeys, running workshops Requirements: 3+ years experience in customer experience, insights, or journey management; NQF Level 7 tertiary qualification (commerce, informatics, psychology, behavioural economics) required; preferred certifications in Agile, Scrum, or user-centred design; strong stakeholder, workshop facilitation and journey mapping skills. Category: Marketing Seniority: Mid Level Certifications: agile, scrum, user-centred design Commitment: Full Time Workplace: Onsite Languages: English