About this role
IT Service Desk Analyst - Level 2 at Mecca. Location: Richmond or Melbourne or Australia. Role: providing support, troubleshooting issues, mentoring analysts Requirements: Experience in IT service desk support; strong troubleshooting across Windows and macOS; Microsoft 365, Active Directory, ITSM (ServiceNow/Jira Service Management); networking fundamentals (DNS, DHCP, VPNs); Confluence/Jira experience; stakeholder communication. Category: Information Technology Seniority: Mid Level Tools: Windows, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Active Directory, ServiceNow, Jira Service Management, DNS, DHCP, VPNs, Confluence, Jira, POS Commitment: Full Time Workplace: Onsite Languages: English