About this role
Helpdesk Analyst-ITIL (Bangalore, KA, IN) at NTT DATA. Location: Bengaluru, Karnataka, India. Role: providing support, leading resolution, mentoring staff Requirements: ITIL-aligned helpdesk analyst with advanced troubleshooting, deep domain knowledge (networking, cloud, OS, databases, security), ServiceNow/ticketing experience, team leadership and mentoring, strong communication and documentation skills. Category: Information Technology Seniority: Senior Level Tools: ServiceNow Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English