About this role
Support Analyst - Tier 1 at Acquireai. Location: Pasig City, Metro Manila, Philippines. Role: providing support, troubleshooting issues, documenting tickets Requirements: Provide phone and email client support, troubleshoot and resolve software issues, lead troubleshooting calls, document tickets, use Microsoft Office and multiple systems, and escalate as needed; bachelor's preferred. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, Salesforce, Trailhead, RMIS, GRC Certifications: salesforce Commitment: Full Time Workplace: Onsite Languages: English