About this role
Senior Technical Support Analyst - L2 at Netradyne. Location: Bengaluru, Karnataka, India. Role: troubleshooting issues, resolving incidents, documenting cases Requirements: 3+ years technical support experience with SaaS/cloud platforms; incident management; SQL and DB experience (Postgres/MySQL); familiarity with ServiceNow/JIRA/Salesforce, REST APIs/webhooks; strong communication and shift flexibility. Category: Information Technology Seniority: Mid Level Tools: SQL, Postgres, MySQL, ServiceNow, JIRA, Salesforce, REST APIs, webhooks, Python, Shell, Microsoft Teams Commitment: Full Time Workplace: Onsite Languages: English