About this role
Service Desk Analyst Tier II at All Lines Technology Inc. Location: Rock Hill, South Carolina, United States. Role: resolving incidents, troubleshooting systems, supporting users Requirements: Provide remote Tier 2 support, troubleshoot Windows, Office, networking, VPN, SCCM, Active Directory, and applications; 3+ years service desk experience; IT associate degree and ITIL Foundations required. Category: Information Technology Seniority: Mid Level Tools: Windows 11, Microsoft Office, Internet Explorer, SCCM, VPN, SAP, EDMS, Documentem, Active Directory Certifications: a+, hdi helpdesk professional, itil foundations, network + Commitment: Full Time Workplace: Remote Languages: English