About this role
Service Desk Analyst at All Lines Technology Inc. Location: Rock Hill or Cranberry Township. Role: troubleshooting incidents, resolving requests, escalating issues Requirements: Associates degree in IT or equivalent, 1-3 years service desk experience, HDI HelpDesk Professional or ITIL Foundations required, A+ preferred, experience with Windows and iOS, basic network administration, and hardware/software troubleshooting. Category: Information Technology Seniority: Entry Level Tools: Windows 7, Microsoft Office 2010, Internet Explorer, SCCM, VPN, SAP, EDMS, Documentem, iOS Certifications: hdi helpdesk professional, itil foundations, a+ Commitment: Full Time Workplace: Onsite Languages: English