About this role
IT Technical Support Analyst (1st/2nd Line) - FTC Ending October 2026 at Focus Group. Location: Shoreham-by-Sea, West Sussex, United Kingdom. Role: diagnosing issues, resolving issues, supporting users Requirements: Hands-on 1st/2nd line IT support experience resolving desktop hardware/software and modern workplace issues; strong knowledge of Microsoft 365, Microsoft Intune, and Microsoft Azure Virtual Desktop; excellent troubleshooting and communication skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Microsoft Intune, Microsoft Azure Virtual Desktop (AVD) Commitment: Full Time, Contract Workplace: Onsite Languages: English