About this role
Customer Success Engineer (Tier 2) at Ideagen. Location: Hyderabad, Telangana, India. Role: resolving escalations, troubleshooting systems, mentoring engineers Requirements: 4+ years technical/application support experience (2+ years Tier 2/escalations); SaaS/cloud production support; strong SQL and RDBMS skills; REST/SOAP and API debugging (Postman, cURL); familiarity with AWS/Azure/GCP; log and monitoring analysis. Category: Information Technology Seniority: Mid Level Tools: SQL, RDBMS, Postman, cURL, REST, SOAP, AWS, Azure, GCP, browser developer consoles Commitment: Full Time Workplace: Onsite Languages: English