About this role
Customer Service Team Lead at AlgaeCal. Location: Calgary or Canada. Role: Lead team, Improve customer experience, Coach staff Requirements: 5+ years in customer service; 2+ years in customer service management; strong CRM/Contact Center knowledge (Talkdesk or similar); coaching and developing team; improving CSAT, conversion rates, and average order value; ability to attract and retain top talent. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English