About this role
Service Delivery Manager at Creative ITC. Location: United Kingdom. Role: monitoring SLAs, managing escalations, driving improvements Requirements: Minimum 5+ years in service management or client-facing IT operations, strong SLA/KPI governance, ITIL understanding, stakeholder management, MSP/outsourced delivery familiarity, and ability to drive continual service improvements. Category: Project and Program Management Seniority: Senior Level Certifications: itil v4 foundation Commitment: Full Time Workplace: Hybrid Languages: English