About this role
Service Delivery Manager at Creative ITC. Location: United Kingdom. Role: managing service, monitoring slas, driving improvement Requirements: 5+ years in service management or client-facing IT operations, strong SLA/KPI governance, ITIL knowledge, stakeholder management, MSP familiarity, and service improvement experience. Category: Project and Program Management Seniority: Senior Level Certifications: itil v4 foundation Commitment: Full Time Workplace: Hybrid Languages: English