About this role
Senior Manager, Customer Experience - Tier I & Social Support at Scentbird Careers Page. Location: New York City, New York, United States. Role: leading team, driving automation, managing escalations Requirements: 5+ years in senior supervisory CX roles with 2+ years managing team leads; experience with social/public support, CX automation, workforce planning, KPI reporting, and platform/configuration work within CX tools. Category: Customer Service Seniority: Senior Level Tools: Kustomer, Zendesk, Gladly, Sprout Social, DigitalGenius, Shopify Commitment: Full Time Workplace: Remote Languages: English