About this role
Senior Manager, Customer Service at Scentbird Careers Page. Location: United States. Role: administering platforms, driving automation, overseeing operations Requirements: 7+ years in CX operations/technology with deep experience administering Kustomer and AI automation platforms, building workflows, managing vendor relationships, and owning analytics and reporting for CX. Category: Customer Service Seniority: Senior Level Tools: Kustomer, DigitalGenius, StellaConnect, Medallia, Sprout Social, Trustpilot, Recurly, Recharge, Drift, Jira, Forethought, Intercom, Amazon Seller Central, TikTok Shop Commitment: Full Time Workplace: Onsite Languages: English