About this role
Product Manager | Service Interactions at GoTymeX. Location: Hyderabad, Telangana, India. Role: crafting journeys, orchestrating channels, leading delivery Requirements: Minimum 5 years product ownership experience (3+ years in service interactions/contact centre), hands-on with voice/IVR, messaging, email, AI-centric service platforms and CCaaS, strong stakeholder management, data-driven prioritisation, and multi-market delivery experience. Category: Product Management Seniority: Senior Level Tools: Google CCAI, LivePerson, Genesys Cloud CX, AWS Connect, Twilio, Pega Customer Service, ServiceNow, Camunda, Appian, WhatsApp Business API Certifications: cspo, safe po/pm, ccxp, copc Commitment: Full Time Workplace: Hybrid Languages: English