About this role
Senior Escalation Engineer at Ooma. Location: Sunnyvale, California, United States. Role: Debug issues, Troubleshoot voice, Collaborate engineering Requirements: 8+ years with VoIP, telecommunication support; strong SIP, PCAP, diagnostics; hands-on troubleshooting across voice, alarm signaling, and modem technologies; cross-functional collaboration with engineering. Category: Information Technology Seniority: Senior Level Tools: VoIP, SIP, PCAP, Signaling logs, modem technologies Commitment: Full Time Workplace: Onsite Languages: English