About this role
Systems Engineer at Thrive. Location: Foxborough, Massachusetts, United States. Role: troubleshooting incidents, documenting actions, managing tickets Requirements: 2+ years help desk/service desk IT support experience; proficiency with ServiceNow, remote support tools (Kaseya, Ninja) and RMM; Windows 10/11, macOS, Microsoft 365, Active Directory/Entra, TCP/IP, DNS, DHCP; strong communication and on-call availability. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Kaseya, Ninja, RMM, Windows 10/11, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft Office, Active Directory/Entra, TCP/IP, DNS, DHCP Certifications: comptia a+, comptia network+, microsoft 365 fundamentals (ms-900), itil foundation (v4) Commitment: Full Time Workplace: Remote Languages: English