About this role
Systems Engineer, Field Services at Hayden AI. Location: Pennsylvania, United States. Role: leading escalations, conducting investigations, authoring runbooks Requirements: Bachelor's in Engineering/Computer Science, 3+ years systems engineering or technical support experience, advanced troubleshooting of Windows/Linux endpoints, experience with JIRA, Smartsheet, Excel, and Google Sheets, occasional travel (~quarterly). Category: Engineering Seniority: Mid Level Tools: JIRA, Smartsheet, Microsoft Excel, Google Sheets, Windows, Linux Commitment: Full Time Workplace: Remote Languages: English