About this role
Telecom Engineer at Mydayforce. Location: Philippines. Role: configuring platforms, analyzing performance, troubleshooting issues Requirements: Bachelor's degree or equivalent; 3+ years' hands-on CCaaS experience (Genesys, NICE, Amazon Connect, Five9, Google CCAI, Twilio); strong CCaaS configuration, API (REST, webhooks) and cloud architecture knowledge; ITIL experience; English required. Category: Information Technology Seniority: Mid Level Tools: Genesys Cloud, NICE CXone, Amazon Connect, Five9, Google CCAI, Twilio, AWS, CRM, WFM, REST, webhooks, SaaS, PaaS, IaaS, ITIL Certifications: itil, federal government security clearance, ccaas, cloud platform Commitment: Full Time Workplace: Onsite Languages: English