About this role
Technical Support Analyst at UpGuard. Location: Manila or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia. Role: providing support, investigating issues, developing knowledgebase Requirements: Experience investigating and replicating technical issues, familiarity with Linux command line, networking tools (Nmap, Curl, DNS, HTTP/HTTPS, SSL/TLS), API/AI models, strong communication and critical thinking, and ability to work asynchronously across teams. Category: Customer Service Seniority: Mid Level Tools: Linux command line, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Security, n8n, AI, API, CRMs, Hubspot, Asana, Notion Commitment: Full Time Workplace: Remote Languages: English