About this role
Technical Support Analyst at UpGuard. Location: Manila or Sydney or Hobart or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia or United Kingdom or India. Role: providing support, analyzing issues, updating knowledge Requirements: Investigating and replicating technical issues, experience with Linux command line, identifying cybersecurity risks, working in tiered support, managing AI models, strong communication and critical thinking. Category: Customer Service Seniority: Mid Level Tools: Linux, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Securtiy, n8n, AI, API, Hubspot, Asana, Notion, CRM Commitment: Full Time Workplace: Remote Languages: English