About this role
Customer Experience Specialist at Xero. Location: Napier, Hawke's Bay, New Zealand. Role: resolving queries, making calls, managing cases Requirements: Experience in a service environment with service level and quality targets; clear written and verbal communication; proactive outbound calling; Microsoft Office/Google Suite proficiency; experience with Salesforce and case management helpful. Category: Customer Service Seniority: Entry Level Tools: Generative AI, Salesforce, Microsoft Office, Google Suite Commitment: Full Time Workplace: Hybrid Languages: English