About this role
Reporting to the Director, RTR Guest Experience, the Senior Manager, Guest Experience is accountable for leading the Destinations operation throughout Colorado, including station operations, hotel and transportation partner execution, guest recovery, destination service standards, and the leadership effectiveness of the Destinations team. This role is expected to lead others by setting direction, building capability, reinforcing accountability, and sustaining a high-performing destinations leadership team with a hospitality-first mindset. The Senior Manager, Guest Experience must bring strong self-discipline, initiative, attention to detail, organization, and follow-through to ensure the guest experience is executed consistently across a complex, seasonal, operating environment.